Introduction
Welcome to HappyLudo. As a trusted online gaming platform, we place the highest priority on protecting your personal information. This Privacy Policy explains what information HappyLudo collects, how it is used, how long it is retained, and what measures we take to keep your data safe.
By continuing to use the HappyLudo platform, you are considered to have accepted the terms set out in this Privacy Policy. We therefore encourage you to read the full policy carefully, and to contact our support team if you have any questions.
What Information We Collect
To register and provide services on HappyLudo, we collect the following types of information:
Personally Identifiable Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Current residential address
- National ID or passport number (for KYC verification)
Financial Information
- Mobile Banking Account Number (for Deposits & Withdrawals)
- Transaction History & Amount
- E-wallet or payment method details
Technical Information
- IP address and device identification information
- Browser Type & Operating System
- Site Access Time & Session Information
- Information collected through cookies and tracking pixels
Gaming Activity Information
- Game History & Results
- Bonus claim and usage records
- Time Spent Active on the Platform
How Your Information Is Used
HappyLudo uses your information only for legitimate and transparent purposes. Full details are provided in the table below:
| Data Type | Purpose of Use |
|---|---|
| Identity Information | Account creation, KYC verification, fraud prevention |
| Contact Information | Transaction confirmations, support, and important updates |
| Financial Information | Deposit & withdrawal processing, anti-money laundering compliance |
| Technical Information | Platform security, technical development, and user experience improvement |
| Gaming Activity | Responsible gaming monitoring, bonus-related verification |
HappyLudo never sells your information to third parties for marketing purposes. If you no longer wish to receive promotional emails, you can unsubscribe at any time.
Who Your Information Is Shared With
The core principle of HappyLudo's Privacy Policy is that your data is never sold to third parties. However, limited information may be shared with service provider partners in certain specific cases:
- Payment Processors: Necessary financial information is shared with mobile banking or e-wallet service providers to process transactions.
- Identity Verification Agencies: Identity verification details may be shared with approved identity verification providers as part of the KYC process.
- Legal authorities: Information may be disclosed to relevant authorities in cases involving a court order or legal obligation.
- Technology Partners: Trusted technology service providers that support the technical operations of the platform.
How We Protect Your Information
HappyLudo protects your information using the latest technologies and security practices. Our security framework is outlined below:
- SSL/TLS Encryption: All your data on the platform is protected by 256-bit SSL encryption, ensuring bank-level security.
- Data Encryption: All sensitive data stored on our servers is kept in encrypted form.
- Firewall & Intrusion Detection: Advanced firewalls and real-time intrusion detection systems are in place.
- Two-Factor Authentication (2FA): Optional two-factor authentication is available for account login.
- Regular Security Audits: Regular security audits are conducted by independent third-party cybersecurity experts.
- Employee training: Employees with access to user data receive rigorous privacy training and undergo regular security assessments.
Cookie Policy
The HappyLudo website and app use cookies and similar technologies. Cookies are small text files stored in your browser or device that help improve the platform's functionality.
Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: Used to remember your preferences, such as language and theme settings.
- Analytical Cookies: Used to analyze user behavior and improve the platform.
- Marketing Cookies: To show you relevant ads — these can be managed and controlled by you directly.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.
Data Retention Period
HappyLudo retains your information only for as long as necessary. Data is stored in accordance with the following guidelines:
- Account information: For the duration of account activity and up to 5 years after account closure, as required by legal obligations.
- Financial transactions: Up to 7 years, in accordance with international anti-money laundering regulations.
- KYC documents: Minimum 5 years after verification is complete; may be longer depending on applicable regulations.
- Gaming Activity Log: Typically up to 2 years; may be extended if required for dispute resolution.
- Marketing Preferences: Deleted at any time upon your request.
Once the defined retention period expires, data is securely deleted or anonymized.
Your Rights
Every member registered with HappyLudo has certain fundamental rights regarding their own information. These are outlined below:
Right to Access Your Information
You may submit a request to find out what information we hold about you.
Right to Rectification
If any of your information is incorrect, you may request that it be updated.
Right to Erasure
You may request that specific data be deleted, provided there is no legal obligation to retain it.
Right to Restrict Processing
You can request that the processing of your data be restricted under certain circumstances.
Right to Data Portability
You can request an export of your data in a structured format.
Right to Object
You have the right to object to the processing of your data for specific purposes.
To exercise these rights, please contact our support team. Requests are typically responded to within 30 business days.
International Data Transfers
HappyLudo is an international gaming platform. To deliver our services, your information may in some cases be processed on servers located in other countries. In such cases, we ensure that:
- Adequate data protection laws are in place in the country or region to which your data is transferred.
- Data in transit is sent through encrypted channels.
- All relevant parties comply with international privacy standards.
- Data protection is ensured through contractual security clauses.
Protection of Minors' Data
HappyLudo strictly prohibits use of the platform by anyone under the age of 18. To protect minors, we take the following measures:
- Age verification is mandatory at the time of registration.
- In cases of suspicion, national ID or birth certificate verification is carried out.
- Any account found to belong to a user under 18 will be suspended immediately.
- Any data found to have been collected from minors is deleted immediately.
Policy Updates
HappyLudo reserves the right to update this Privacy Policy as needed. For any significant changes, we will:
- A notice will be sent to your registered email address.
- A clear notification will be displayed on the platform.
- The date of any changes will be updated on this page.
- At least 14 days' notice will be given prior to any significant changes.
Continuing to use the platform after an update means you accept the revised policy. We recommend checking this page regularly.
Your data protection is at the center of every decision HappyLudo makes.
Bank-Grade Security
HappyLudo ensures bank-grade security with 256-bit SSL encryption and end-to-end data protection.
Your Data Is Never Sold
HappyLudo never sells or rents your personal information to third parties — that is our commitment.
Transparent KYC Process
Every step of the identity verification process is clear and secure. Your documents are used solely for their designated purpose.
Licensed Operations
HappyLudo operates under an international gaming license, which requires strict compliance with data protection standards.
24/7 Support
Our Bangla-speaking support team is available seven days a week for any privacy-related questions you may have.
Regular Security Audits
HappyLudo's complete security infrastructure is audited multiple times a year by an independent team of cybersecurity experts.
Frequently Asked Questions (FAQ)
Contents
Responsible Gaming
Gaming is for entertainment purposes only. Available to users aged 18 and above.
Learn More